Order Services Representative - Shared Service Centre

Job Purpose

The Order Services Representative is responsible for all aspects of order fulfillment. This includes entering various types of orders (project, non-project, warranty, change, re-orders) and diligently following up with factories and suppliers to ensure orders are acknowledged and committed within lead times to meet project timelines. They also partner with logistics support to ensure shipments are closely tracked, organized, and delivered to job sites on time.

A glimpse of your daily mission

• Verify the completeness of order documents received from salespeople.

• Work closely with Sales and Project Management teams to finalize technical specifications and project schedules.

• Ensure all order details are verified and confirmed by factories and suppliers.

• Regularly update project completion schedules in the Swing system.

• Process replacement orders and provide after-sales support for warranty claims.

• Participate in customer satisfaction surveys and send reminders for feedback.

• Cross-train within the team to ensure business continuity.

• Participate in daily team meetings and report activities to management.

• Be proactive in continuous improvement.

  
  

Your Qualifications

• Bachelor's degree in a relevant discipline.

• Minimum of 1 year of relevant experience.

• Strong organizational skills, attention to detail, and ability to work independently.

• Good analytical and problem-solving skills.

• Excellent verbal and written communication skills in German and English.

• Proficiency in MS Excel and Word; knowledge of SWING is an advantage.

• Excellent customer service skills and ability to work as part of a team.

  
  

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.