Order Service Representative

Job Purpose

Order Service Representative is responsible for all aspect of order fulfilment for German market. This includes entering various forms of orders, from project and non-project orders to warranty orders, change orders, re-orders, etc. and diligently follow up with factories and suppliers to ensure orders are acknowledged and committed in lead time to meet project timelines.

A glimpse of your daily mission

• On receipt of confirmed order docket submitted by Salespeople, check for completeness of the documents like customer’s purchase order, signed approval by customers on final finishes/technical specifications/floor plan layout, quotations from 3rd party suppliers and approved Sales Order Form

• Once the documents are confirmed acceptable for order entry, work closely with Bid & Designers, Sales and Project Managers to finalize technical specifications and project schedules committed to customers to process order entry

• On loading of the orders into Swing, all order details must be verified, acknowledged and confirmed by the factories and suppliers

• After-sales service support on warranty claims and replacement orders will be processed and business units are regularly and timely informed on the delivery of parts out of the factory to resolve defects on site

• Support business units in sending invitations to customers and stakeholders to give feedbacks on services of Haworth and sending reminders to customers for their responses as part of the process of Customer Satisfaction Survey

• Cross training within the team to transfer knowledge and create business continuity plans from order services, logistic and e-commerce support for back up during peak period and official leave of absence of peers

• Process customer satisfaction surveys

• Request needed information for the Order entry from the Sales Order Form

  
  

Your Qualifications

• German language knowledge

• Experience in customer service position

• Strong organizational skills, attention to details, excellent level of accuracy and self-starter with good learning mindset

• Good analytical and problem-solving skills and ability to adapt to changing environment

• Good communication skills and active listening skills

• Able to work effectively independently

• Demonstrate encouraging, energetic & positive working attitude and high sense of responsibility

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.