Customer Service Representative
Job Purpose
Organizes & Supports the good execution of orders from order entry to the final installation – cross-disciplinary function with Sales, Bid & Design, Plants, Logistic, Project Managers & Aftersales/Quality
A glimpse of your daily mission
Primary bridge in coordinating Customer’s orders between business units and Shared Service Centers in Budapest and Lisbon pertaining to order fulfillment and create high customer satisfactions in services
Manage escalation on challenges in services from Customers and Dealers and work with the various supply chains of factories and 3rd party suppliers to provide updates and feedbacks to the Customers and Dealers on status of the orders including field quality services
Support Dealers on order placement through the EDI (Electronic Data Interchange) channel and on state of encountering challenges with a process that is affecting order placement, liaison with IT Organization to seek resolutions
Coordinate delivery and shipping from the factory to warehouse and/or project sites
Manage and execute the entire value stream, including quoting on potential logistics overhead and delay management invoicing and shipping documents
Clarify Customer or Dealer’s Purchase Order
Arrange order installation when applicable: directly with Installer or with Project Manager
Assures Customer/Dealer Purchase Orders are compliant with Sales Terms and Specific Trade agreements
Supports Customer / Dealers / Sales in their request and in their Project implementation
Requests Price to Special department when needed
Your Qualifications
Degree: 2 years of post-graduation studies in Business Support or Services / Business school degree
Customer Service Supply Chain experience, ideally in industry
Demonstrate problem solving skills and high degree of professionalism and integrity
Excellent communication skills with internal & externals customers
Proficient with Microsoft Office
About us
Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.