Customer Service Coordinator

Job Purpose

Coordinatesthe team and organizes the good execution of orders from order entry to the final installation – cross-disciplinary function with Sales, B&D, Plants, Logistic, Project Managers & Aftersales/Quality

A glimpse of your daily mission

• Coordinates Customer Service’s Team / is the manager back up

• Assures that processes are respected, harmonized, and the quality of work meets expectations

• Makes sure that the companies’ policies are applied

• Is responsible for the Order book, in / out bound flows & invoicing

• Supports Sales Organization in the Implementation of new contract / Project: Technology, processes, and cost

• Acknowledges Delay Management daily, communicates new Leadtime to Customers/ Dealer and reschedules the order in the system

• Re-invoices Customers / Dealers according to Sales Terms and Specific Trade Agreements

• Ensures that Sales Terms, Frame-contract are well applied by Customer Service Team

• Takes Appropriate Action Plan to offer Customer Experience and success

• Organizes Shipment with Logistic Team and provide relevant documentation

• Manages backlog & invoicing process

• Assures Customer/Dealer PO are compliant with Sales Terms and Specific Trade agreements

• Supports Customer / Dealers / Sales in their request and in their Project implementation

• Organizes the exhibition of mock-ups

Your Qualifications

• Degree : 5 years of post-graduation studies in Business Support or Services / Business school degree

• Minimum 5 years' experience in Customer Service Supply Chain experience, ideally in industry

• English and Hungarian language knowledge

• Demonstrates problem solving skills and high degree of professionalism and integrity

• Excellent communication skills with internal & externals customers

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.