Client Experience Associate (Third Party Payroll)

Job Purpose:

Executes marketing events and initiatives to ensure world class customer experience which aligns with corporate branding at Haworth Headquarters, to project the best brand image in the market. Coordination of client visits for an enriched brand experience.

A glimpse of your daily mission:

• Manage the showroom at the assigned location and execute marketing events. Ensure a world-class customer experience, and project the best brand image in the market. Coordinate client visits for an enriched brand experience.

• Maintain the showroom and ensure upkeep so it is in line with the corporate brand standard, including inventory management, showroom maintenance, and product mock-ups to ensure a consistent customer experience.

• Showroom Upkeep & Maintenance, Vendor Search & Evaluation, Customer Relationship & Communication, Architect & Designer (A&D) Engagement, Sales Presentation & Pre-Sales Support, Process Discipline & Detail Orientation

• Execute all the local events, including space booking, logistics, catering, entertainment, event announcements, gifts, and invite lists.

• Event management background (not limited to fabrication or booth design)

• Assist showroom visitors by conducting showroom tours and attending to inquiries and requests.

• Maintain and periodically update the stakeholder’s database to ensure all contacts are up to date.

• Manage overall Haworth client experience, utilizing best practices from both business and hospitality perspectives, to ensure a wow client experience.

• Oversee and review vendor contracts, including Hotels, ground transportation and other necessary contracted services, and oversee the management of dining/catering to ensure services provided meet or exceed requirements and are cost-effective.

• Manage overall showroom administration, facility, and pantry staff for attendance.

• Support the implementation of marketing initiatives, as and when required.

• Minimum 3 -5 years of experience in client facing role, with marketing/ event management responsibility, preferably in handling premium products and/or services. Showroom management experience of a premium product company will be an added advantage.

• Excellent customer experience skills; hospitality-centric.

• Remain professional and positive, in dealing with a wide variety of situations and diverse groups of people.

• Open to working beyond regular working hours to manage social functions and client meetings.

• Excellent communication & presentation skills and should be able to handle walk-in clients/ A&D.

• Ability to understand and articulate the importance of brand connection with customer experience.

Job Requirements and Qualifications:

• Minimum 3 -5 years of experience in client facing role, with marketing/ event management responsibility, preferably in handling premium products and/or services.

• Excellent customer experience skills; hospitality centric.

• Ability to portray professional and positive image while dealing with wide variety of situations and diverse group of people.

• Open to work beyond regular working hours to manage social functions and client meetings.

• Excellent communication & presentation skills and should be able to handle clients/ A&D in front end.

• Ability to understand and articulate importance of brand connection with customer experience.

Travel Requirements

Minimum travelling required.

About usHaworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8,000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.