Job purpose:
Under broad supervision, leads development, installation, maintenance, and modification of Haworth’s global web-based Customer Relationship Management (CRM) system, business application programs, or integrated programs, taking on several components of project or complex component of project. Maintains broad knowledge of state-of-the-art technology, software, and/or systems relative to high performance computing. Works beyond routine nature of tasks, utilizing specialist knowledge and technology, troubleshooting complex problems and recommending creative solutions
A glimpse of your daily mission:
Develops, implements, installs, tests, and maintains high performance, enterprise quality, software applications and integrations to support business and user needs.
Develops and drives business strategy and marketing content of CRM, impacting Haworth’s sales teams, marketplace (customer influencers), dealers, and suppliers to increase value of information, tool functionality, and reporting for end users. Effectively deploys same, using appropriate electronic tools, through effective project work/management.
Guides and participates in project-related activities in variety of business areas to help project achieve successful outcome within budget and on-time.
Analyzes trends associated with recording, tracking, corresponding, and documented resolution of user problems by means of problem-reporting database software to mitigate issue amplification and result in seamless customer experience for users.
Analyzes user project proposals; identifies potential problem areas and recommends optimum approaches for project path, utilizing specific area of scientific/technical expertise, to generate functional and technical designs for problems solutions.
Leads cross-functional groups and external vendors to understand capabilities of current and/or potential system applications to make CRM and sales processes integrated, easy to use, efficient, and effective.
Provides functional guidance and mentorship of other CRM technical staff on specific assignments to facilitate learning and development of other Haworth members.
Takes ownership of and responsibility for educating and training end users to facilitate user knowledge and understanding of benefits and capabilities of CRM tools, sales processes, and other selling-related resources as needed.
Continually expands knowledge of technology, system enhancements, and alternative and ancillary system applications to analyze and ensure electronic tools are optimal for primary users and consistent with Information Services (IS) policy and Sales and Marketing technology strategy
Your requirements:
Work Experience:
Four years' experience designing, developing, and maintaining software, including three years CRM experience related to duties and responsibilities preferred.
Technical Skills:
Required:
Microsoft Dynamics CRM development required.
Experience with any combination of following required: Dynamics 365 Plugin Development (C#/.NET), JavaScript, Power Apps Component Framework (PCF), PowerBI, D365 Software Development Kit (SDK)/.NET development, Microsoft Office Groups, Azure Machine Learning, Power Automate, Kingswaysoft, Logic Applications, enterprise Extract, Transform, Load (ETL), and/or third party/Independent Software Vendor (ISV) product
About us:
Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.